Terms of Service

Terms of Service for AirCare Systems Inc.

Welcome to AirCare Systems Inc. By accessing or using our website, scheduling services, requesting estimates, communicating with us, or using any of our online tools, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

1. Services

AirCare Systems Inc. provides residential and commercial services that may include, but are not limited to:

• Heating services
• Air conditioning services
• Ventilation services
• Indoor air quality solutions
• Plumbing services
• Maintenance programs
• Emergency services
• Equipment installations
• Equipment repairs
• Equipment replacements
• Estimates and consultations

Availability of services may vary by location and scheduling.

2. Estimates

All estimates provided by AirCare Systems Inc. are based on the information available at the time they are prepared.

Final pricing may change if:

• Additional work is required
• Hidden conditions are discovered
• Equipment specifications change
• Customer requests additional services
• Site conditions differ from those originally presented

Written estimates are generally valid for the period specified on the estimate unless otherwise noted.

3. Scheduling and Appointments

Customers are responsible for providing accurate contact information and ensuring reasonable access to the property at the scheduled appointment time.

If you need to cancel or reschedule an appointment, we ask that you provide as much notice as possible.

Repeated missed appointments or failure to provide property access may result in additional service charges.

4. Payments

Payment is due according to the terms outlined on your invoice or service agreement.

We accept approved payment methods as communicated at the time of service.

Late payments may be subject to applicable fees or interest where permitted by law.

AirCare Systems Inc. reserves the right to suspend future services for overdue accounts.

5. Warranties

Manufacturer warranties remain subject to the manufacturer's individual warranty terms.

Labour warranties provided by AirCare Systems Inc. apply only as described in your written agreement or invoice.

Warranty coverage may be void if equipment has been altered, improperly maintained, damaged by misuse, or serviced by unauthorized parties.

6. Customer Responsibilities

Customers agree to:

• Provide accurate information
• Maintain a safe working environment
• Ensure technicians have reasonable access to the work area
• Disclose known hazards affecting the work
• Follow manufacturer recommendations after installation or repair

7. Artificial Intelligence (AI)

AirCare Systems Inc. uses Artificial Intelligence ("AI") technologies to improve customer service and operational efficiency.

AI may assist with:

• Website chat
• Appointment scheduling
• Customer support
• Voice assistants
• Call routing
• Lead qualification
• Service reminders
• Estimates
• Workflow automation
• Internal operations

Some communications may be generated or assisted by AI systems before review by our staff.

Customers may request assistance from a human representative whenever reasonably available.

8. Telephone Calls, SMS and Email Communications

By providing your telephone number or email address, you consent to receiving communications related to:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Service notifications
• Estimate notifications
• Invoice notifications
• Customer support
• Maintenance reminders
• Marketing communications where permitted by law

You may opt out of marketing communications at any time. Operational communications related to scheduled services or active customer accounts may continue as necessary.

9. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt unauthorized access to our systems
• Interfere with website security
• Upload malicious software
• Copy or reproduce website content without written permission
• Use automated systems to scrape or collect website data without authorization

10. Intellectual Property

All website content, including text, graphics, logos, photographs, software, designs, branding, videos, and other materials, is the property of AirCare Systems Inc. or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

11. Third-Party Services

Our website and services may rely on trusted third-party providers for functions including:

• Payment processing
• Scheduling
• Customer relationship management
• Artificial Intelligence
• Email delivery
• SMS messaging
• Website hosting
• Analytics

We are not responsible for the independent policies or practices of third-party providers.

12. Limitation of Liability

To the fullest extent permitted by law, AirCare Systems Inc. shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the specific service giving rise to the claim, except where otherwise required by applicable law.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

13. Indemnification

You agree to indemnify and hold harmless AirCare Systems Inc., its directors, officers, employees, contractors, and affiliates from claims, damages, liabilities, and expenses arising from your misuse of our website or violation of these Terms.

14. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Changes to These Terms

AirCare Systems Inc. reserves the right to modify these Terms of Service at any time.

Updated versions will be posted on our website with a revised effective date.

Continued use of our website or services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein.

Any disputes arising from these Terms or the use of our services shall be resolved in the appropriate courts of Alberta unless otherwise required by law.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact: