Privacy Policy

Privacy Policy for AirCare Systems Inc.

At AirCare Systems Inc., we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.

By using our website or interacting with our business, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information including, but not limited to:

• Name
• Email address
• Telephone number
• Property address
• Service requests
• Appointment information
• Payment information (processed securely through third-party providers)
• IP address
• Browser and device information
• Website usage statistics
• Communication preferences

We may also collect any information you voluntarily provide through contact forms, online chat, surveys, estimates, or customer support.

How We Use Your Information

Your information may be used to:

• Schedule appointments
• Provide HVAC, plumbing, and related services
• Prepare estimates and invoices
• Communicate regarding appointments
• Send service reminders
• Respond to inquiries
• Improve customer service
• Improve our website
• Personalize your experience
• Provide customer support
• Process payments
• Meet legal and regulatory obligations
• Prevent fraud and abuse

Artificial Intelligence (AI)

AirCare Systems Inc. utilizes Artificial Intelligence ("AI") technologies to improve customer service and provide faster, more accurate assistance.

AI may be used for:

• Website chat assistance
• Automated appointment scheduling
• Voice assistants
• Customer support
• Call routing
• Lead qualification
• Appointment reminders
• Follow-up communications
• Service recommendations
• Internal business operations
• Content generation
• Workflow automation

Some interactions may be handled in whole or in part by AI systems before being reviewed or assisted by a member of our team. Whenever appropriate, customers may request to speak directly with a human representative.

AI Voice Calls

With your consent where required by law, AirCare Systems Inc. may use AI-powered voice assistants to:

• Confirm appointments
• Schedule services
• Follow up on inquiries
• Provide service updates
• Answer frequently asked questions
• Collect information needed to better assist you

AI voice conversations may be recorded or transcribed for quality assurance, training, and service improvement.

SMS, Email & Automated Communications

If you provide your contact information, you consent to receiving communications including:

• Appointment confirmations
• Appointment reminders
• Service updates
• Estimate notifications
• Invoice notifications
• Maintenance reminders
• Customer service communications
• Marketing communications (where permitted)

You may opt out of marketing communications at any time by following the unsubscribe instructions or replying STOP to SMS messages where applicable. Operational communications related to active services may still be sent.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website performance
• Remember preferences
• Analyze website traffic
• Measure marketing effectiveness
• Improve user experience

You may disable cookies through your browser settings, although some website functionality may be affected.

Third-Party Services

We may use trusted third-party providers to operate portions of our business, including services for:

• Website hosting
• CRM systems
• Scheduling
• Payment processing
• Artificial Intelligence
• SMS messaging
• Email delivery
• Analytics
• Customer support
• Marketing automation

These providers only receive information necessary to perform services on our behalf and are expected to protect your information.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic storage or transmission is completely secure, we continuously work to protect your information using industry best practices.

Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Maintain customer records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your province or applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Request information regarding how your data is used

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Compliance Notes

This policy is designed to align with Canadian privacy principles under the Office of the Privacy Commissioner of Canada and is written to be transparent about the use of AI. As AirCare Systems Inc. expands its AI capabilities, consider having the policy reviewed by legal counsel to ensure it reflects your specific technologies, data flows, and any applicable provincial privacy requirements.